The health care landscape is laden with new disruptors and stiff competition. Providers know they need to exceed consumer’s expectations—both to attract patients and to keep them loyal. But what exactly do consumers want? And what should you prioritize first?
Topic
Patient and Consumer Experience
Latest on patient and consumer experience
Case Study
How two systems became VTE Centers of Excellence
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Cheat Sheet
Safe Haven Cafés
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10 Minute Read
Blog Post
2 lessons from hospice on honoring patient and family cultural wishes
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Toolkit
The physician executive's guide to patient-centered communication
September 18, 2020